Shipping & Policies

General Information

To ensure that your package is properly delivered and that you receive your package within the timeframes we advertise, please ensure that your address is correctly entered and including your email address and contact phone number.


Succulents Shipment

Most succulents and lithops are shipped bare rooted and without soil and container/pot.

Pictures are for reference only; the color, shape and size may varies due to stress related to shipping and climate.


Shipping Partner

Purolator is our prime shipping partner; significant discounted rates have been negotiated for all our customers' shipment.  


Shipping cost

The shipping cost upon checkout is based on the assumption that the total weight of the order/package is less than 3 Kg (6.6 pounds). If the actual weight of the order is greater than 3 Kg, additional shipping cost will be charged, at cost, to the customer on top of the quoted shipping amount in the invoice. 


Shipping Insurance

Each shipment is insured up to CAD$100 (including the shipping cost, i.e. value of goods insured is $100 minus the shipping cost. Additional insurance coverage can be purchased. Please contact us for details.


Shipping during the Winter months

Due to the unpredictable severity of winter weather, we cannot be responsible for damage to plants due to freezing temperature.

If the temperature is lower than -10 degrees Celsius, we may need to put the shipment on hold since the freezing temperature could damage the succulents. Under this situation, we will contact you and work with you to find a mutually agreeable shipping date.


Customer Self Pickup

Pickup is available in two locations in Ontario; Markham or Newmarket.